Frequently Asked Questions
Everything you need to know about our luxury jewelry and services.
What materials are used in Billig Jewelers' pieces?
We use only high-quality materials, including 14K and 18K solid gold, sterling silver, and ethically sourced gemstones and GIA-certified diamonds.
How long does shipping take?
Standard shipping typically takes 3-5 business days. For custom or engraved pieces, please allow an additional 7-10 business days for production before shipment.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made and personalized jewelry are final sale.
Do you offer a warranty on your jewelry?
Yes, every purchase includes a one-year limited warranty that covers manufacturing defects. This does not cover normal wear and tear or accidental damage.
How can I find my correct ring size?
We provide a comprehensive Ring Size Guide on our website. Alternatively, you can visit a local jeweler or order one of our physical ring sizers for the most accurate fit.
Are your diamonds conflict-free?
Absolutely. Billig Jewelers strictly adheres to the Kimberley Process, ensuring that all our diamonds are ethically sourced and conflict-free.